Shipping policy
Shipping Policy
At Três Marias Coffee Company DMCC, we want to ensure that you receive your orders in a timely and convenient manner. To provide you with the best shipping experience, we have recently made some changes to our shipping methods and schedules.
Shipping Charges:
- Free Shipping on orders 150 AED and above
- 20 AED shipping fee for orders below 150 AED
Shipping Method:
We now exclusively utilize courier services to handle all deliveries. This allows us to offer a more efficient and reliable shipping experience to our valued customers.
Delivery Schedule:
To streamline our shipping process and ensure that you receive your orders promptly, please take note of the following order cut-off times and corresponding delivery schedules:
1. Orders placed from Wednesday after 12pm to Monday at 12pm:
- Delivery scheduled for Tuesday
2. Orders placed from Monday after 12pm to Wednesday at 12pm:
- Delivery scheduled for Thursday
Important Information:
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Orders placed before the specified cut-off times will be processed and scheduled for delivery as per the above guidelines.
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Please note that we do not offer delivery services on weekends (Saturday and Sunday & public holidays, wadi bursts, shamals, floods, presidential visits or other acts of randomness!).
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We strive to deliver your orders on the scheduled day; however, in some cases, unexpected circumstances may cause delays. We appreciate your understanding and patience in such situations.
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For any changes to your shipping address or special delivery instructions, kindly contact our customer support team as soon as possible to ensure a smooth delivery process.
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If you have any questions or concerns regarding your order or our shipping policies, please do not hesitate to reach out to our customer support team. We are here to assist you.
We appreciate your business and thank you for choosing Tres Marias Coffee Company.
All orders for MENA Region will be price subjected depending on the final total weight on the final order.